Frequently Asked Questions

We arrange commercial freight for businesses. We do not offer consumer parcel, courier or household-removal services.

To get a quote, simply contact us with your cargo details (origin, destination, weight/size, and special requirements). Our team will provide a tailored cost estimate based on your needs.

Yes. We handle all customs documentation and clearance procedures and provide guidance on duties, VAT, and applicable taxes to ensure full compliance with international import and export regulations and to avoid shipment delays at origin or destination.

We arrange efficient shipping for various cargo types including full container loads (FCL), less than container loads (LCL), and other freight via air, sea, or road.

Transit times depend on the transport mode, carrier schedule, origin and destination handling, customs checks and the final delivery point. Air freight is generally suited to time-sensitive cargo; sea freight is often used for heavier, larger or containerised shipments. Your coordinator will advise the current route estimate when preparing your quote.

Yes - certain dangerous, prohibited, or restricted goods (e.g., hazardous materials subject to specific regulations) cannot be shipped without special permits. Please contact us to confirm whether your cargo is eligible for transport.

Shipping costs are based on factors such as: • Destination country • Cargo weight and volume • Mode of transport • Customs or special handling needs We provide transparent pricing with a detailed breakdown for every job.

Typical documentation includes: • Bill of Lading/Air Waybill • Commercial Invoice • Packing List • Export/Import declarations Our team assists in preparing and verifying all required paperwork.

Yes. We can arrange logistics solutions for specialized and oversized cargo, including coordinated multimodal transport and planning for unique shipment requirements.

Simply contact our team via phone, email, or the online contact form. Provide your shipment details, and we will arrange the most efficient transport plan for your cargo.

Yes. We provide door-to-door services for both import and export shipments, making the process seamless from pickup to final delivery.

Yes. For smaller shipments, we offer consolidation services where cargo from multiple clients is combined into a single container to reduce shipping costs.

Payments can be made via bank transfer or other secure methods specified in your invoice. Payment terms are discussed individually depending on the service and client profile.

Absolutely. We offer cargo insurance to protect your goods during transit, giving you peace of mind against potential loss or damage.

Our published destination guides cover established routes to the Middle East and North Africa. If your business destination is not listed, share the route and cargo details so we can assess available carrier services.

After dispatch, Our team will provide real time updates.

Delays can occur due to weather, lost, customs inspections, or operational issues. Our team will proactively communicate updates and work to resolve any issues quickly.